I build AI-powered enterprise platforms that turn complex, manual workflows into intelligent, scalable product experiences. As a Senior Technical Product Manager in HR Technology at Coinbase, I lead product strategy across workforce systems, automation, integrations, and employee experience.
Experience
2023 — Now
San Francisco Bay Area
Leading product strategy for AI-powered HR platforms, transforming onboarding, access lifecycle, and employee workflows into intelligent, automated systems.
Driving multiple AI and agentic initiatives across HR technology, embedding automation, predictive decisioning, and workflow orchestration into core employee experiences.
• Designed and scaled agentic frameworks across onboarding and access lifecycle, enabling automated provisioning, intelligent offboarding, and predictive access models to reduce manual operations and permission risks
• Developed self-service employee experiences by integrating Workday, Slack, and Workato, enabling a suite of agentic, chat-based self-service capabilities and shifting HR operations from ticket-driven workflows to platform-driven interactions
• Owned and prioritized end-to-end HR product roadmap across onboarding, payroll, recruiting, and talent systems, embedding AI and automation capabilities across multiple product areas
• Defined KPI frameworks and success metrics across AI-enabled HR platform initiatives, improving operational visibility and enabling data-driven decision making
• Led cross-functional execution across HR, IT, Security, Finance, and Engineering to deliver complex, multi-system, AI-enabled platform capabilities
• Architected API-first and integration-driven solutions leveraging Workday, middleware, and automation workflows to enable scalable, extensible, and intelligent platform design
• Drove adoption and change management for platform capabilities, ensuring seamless rollout and sustained usage across global teams
• Partnered closely with engineering on system design, reducing operational overhead through automation and improving platform scalability across multiple workflows
2022 — Now
San Francisco Bay Area
2022 — 2023
2022 — 2023
Pleasant Hill, California, United States
As a Senior program manager, I've led cross-functional teams in designing and implementing programs with a company-wide impact. For instance, I worked closely with cross-functional teams and Lines of Business (LOB) to identify pain points in their contact management processes, and developed solutions that improved efficiency. By building productive relationships with sales and support teams, I was able to drive revenue growth and ensure the successful delivery of programs within budget and timeline constraints.
In addition to my cross-functional leadership experience, I possess strong strategic planning, implementation, and management skills. I've collaborated with engineering teams to build a future-proof API integration model that connects multiple sales and marketing applications and underlying data. I've also analyzed data to identify areas for improvement, developed strategies to optimize processes and systems, and provided ongoing training and support to ensure successful adoption of program solutions. My ability to communicate program updates and progress to senior leadership and stakeholders has also been critical to the success of the programs I've led. Overall, I'm passionate about delivering results that drive value for the organization, and I'm excited to continue making an impact in program management.
2021 — 2022
San Francisco Bay Area
As a seasoned Program and Product leader, I have successfully driven and led the strategy for people systems applications and products, aligned with company and team goals and objectives. I built and led the HR product management function, focusing on complete lifecycle management from idea generation to deployment, while bringing extensive HR, Product, and user experience design expertise to a growing organization. I created a balanced strategy across new home-grown development and vendor implementations to achieve business objectives.
I collaborated with members of the Executive Leadership Team, People Leadership team, IT, and Legal to create a world-class HR technology product strategy. I built and led an experience-led requirements-gathering function, including design thinking, persona journeys, user research, storyboards, and quick feedback loops in an agile delivery model. I advised stakeholders on options, tradeoffs, and recommended solutions to achieve business objectives, planned and managed program risks, issues, scope, timeline, and budget while maintaining transparency with Program Sponsors & Steering committee. Additionally, I developed joint go-to-market strategies and compelling product & service bundles that maximize the ROI on customer investments, and designed and delivered HR application connectivity via an API-led approach building reusable and purposeful APIs.
2019 — 2021
San Francisco Bay Area
Lead and collaborate with a group of product engineers and analysts through the end to end product development lifecycle. Develop and maintain IT Product roadmap that prioritizes MVP and enhancements while focusing on scalable solutions that can support future growth of the product. Outline capacity, effort and strategy needed to rollout a successful bug free product. Evangelize Agile SCRUM SDLC.
• Lead research and analysis of products cross functionally across Marketing, Sales, Finance, HR etc. to deliver the solution that meets external and internal customer needs.
• Develop and Own comprehensive product roadmap that encapsulates short- and long-term product/project and company objectives.
• Oversee product lifecycle management from concept to phasing out of the product(s) across all business units
• Build and manage relationship with internal and external clients and partners.
• Efficiently elicit and communicate product roadmap, timeline, development lifecycle, dependencies and constraints to both engineering and business teams.
Education
Apex College Nepal
Bachelor of Business Administration - BBA
2006 — 2010
Budhanilkantha School