• Develop product operations readiness requirements for new product/feature launches that impact Payments

• Establish Operational guidelines and standards in our commerce and In-App purchase products for training, customer service workflows, product ops designs, in-product entry points, and refund policies

• Influence Product, Engineering, Legal, Compliance, Ops stakeholders through data and user stories to achieve an improved user front-end and support experience

Global Services Credit Program (Multi-Year Initiative)

• Build Global credit adjudication services. Enable the US business to independently adjudicate Dell Business Credit (DBC) and Dell Business Lease (DBL) financial products.

• Retire the IDM application that provides bureau connectivity in the US and replace with Datapower.

Global Services Fraud Program (Multi-Year Initiative)

• Implemented real time purchase authorization fraud and order processing checks using our Global Services infrastructure.

Military Lending Act Regulatory Requirement

• Required cross-functional support by both internal partners (Sales, Operations, Credit, Fraud, Legal, Compliance) and external (Fiserv, CGI, Experian, Department of Defense)

Centralized Customer Master Project

• Global effort to standardize and simplify customer data mastering and search across the DFS environment in cooperation with the Dell Customer Master HUB effort.

Office of Foreign Asset Control (OFAC) Process

• Established and Initiated manual and automated solution to comply with know your customer requirements using Innovative Systems Finscan and Thomson Reuters.

Asset Transfer Reporting Change

• Established new subscriber codes with field level logic for consumption by consumer (Equifax, Experian, Transunion, and Innovis) and business (D&B, Paynet, Experian, Equifax) credit bureaus

SBFE and Cortera File Exchange

• Developed relationship with external vendors to exchange portfolio information, map reporting requirements, and ensure data integrity

Enterprise Lending Solution

• Credit representative for migration to International Decision Systems Rapport system

• Led customer experience priorities and reduction of manual lease adjudication steps for credit analysts

Americas Sales Compensation (Feb 2012- Sept 2012)

• Assessed risks by identifying significant exposures through process mapping (Visio) end-to-end sales comp process, and developing action plans to reduce risks to acceptable levels

• Created an executive sales comp package that provided analytical data instantaneously to finance controllers, executive directors, and VP's

Foreign Exchange Risk Management (Sept 2012 - Mar 2013)

• Created a pretax income index to perform a trend analysis of individual currencies spot rate and their potential future impact on Dell’s bottom line

• Reconciled largest variances between our general ledger and our internal systems and investigated areas to improve our accounts to prevent discrepancies in the future

Global Operations FP&A (Mar 2013 - Sept 2013)

• Streamlined our as sold and forecast volume reports and loaded into Hyperion planning tool

• Supported our operational costs working cross-functionally and recommended changes to support Dell’s new strategic business model

Dell Financial Services SMB Credit (Sept 2013 - March 2014)

• Analyzed financial statements, D&B, Moody’s, and S&P reports to judgmentally review SMB customers <$100K and spread financials to determine customers probability of default

• Enhanced internal system with IT to provide clearer SMB metrics in order to improve credit decisions while increasing our penetration rate

• Created Microsoft SharePoint sites that house projects for Compliance, Treasury, and EPM

• Acted as the key interface between business and technology teams to clearly define business requirements and to enhance the appropriate system solutions