Menlo Park, California, United States
Quality assurance engineer for Oculus new feature development; heavily involved in launch of VR consumer devices Quest 1 and Quest 2. QA POC for the OS engineering team for 7+ SEVs, 50+ custom testing requests, and 40+ validation requests.
• Streamlined QA operations bug SLA's by 10% by analyzing ~1K bug data using Microsoft Excel to determine root cause of inefficient tagging. Implemented new tagging system to improve bug SLA, severity, and resolution.
• Strategized with product management and engineering to provide product support on regressed features for Quest 1 and Quest 2, achieved 10%+ overall improvement across public users.
• Developed and maintained test plan for 8+ new features launched on Oculus Quest 1 and Quest 2 software releases improving release quality for end users at scale. Created documentation for testing process for offsite vendor team for each new feature supported.
• Initiated processes to determine bug severity with offsite vendor regression testing team. This included gathering and analyzing bug logs from vendors to recommend a mitigation path for severe dogfooding and production bugs.
• Lead for adhoc dogfooding efforts for QA OS team, providing quality feedback for VR devices.
• Created and improved internal tools to improve QA Operations processes. This included a Tasks plugin (in PHP) with custom UI elements and automatic bots for new features tasks tagging.