Applied AI team

• Develop/Debug/Document the various QLess frontend applications (Kiosk, Customer Engagement Center, Monitor, Calendar, Command Center, Reports).

• Lead TechRadar sessions to introduce new tools to the platform.

• Work with customers and product team to introduce feature enhancements.

• Lead trainings with support team to review new UI features.

• Developed application UI using Knockout, Extjs, and jQuery.

• Host weekly meetings to bring developers together to identify issues outside of tech to improve developer culture.

• Collaborate with the backend team to improve API design for frontend consumption.

• Document legacy code base.

• Developed the Calendar integration Interface so users can link the QLess Appointment service with Microsoft Outlook.

• Developed Release notes management application to allow PO to create release notes without having to manually send them to the frontend team.

• Refactored code base across applications to support deprecated browsers using polyfills.

Providing customer support and training to QLess customers to achieve optimal use of the application.

Troubleshooting and resolving issues with the QLess Application via Zendesk.

Making configuration changes to customer applications in the MySQL database.

Generating actionable custom reports for customers using the MySQL database.

Design customer applications to improve customer experience with CSS.

Troubleshoot application issues by accessing logs in Kibana.

Configure and troubleshoot SMS services using Twilio.

Troubleshoot application API Responses using Postman/browser network inspector.

Identify/Reproduce/Escalate bugs to the engineering team.

Author application training materials in Zendesk Guide.

Manage the customer launch pipeline and ensure quality of product.