• Worked on the configuration and customization of the GRC module, specifically the Audit Management and Engagement Management sub-modules.

• Installed the Vulnerability Response (VR) application in the client instances and configured the application based on the security processes followed by the customer.

• In SecOps, analyzed the historical threat data to enable the capabilities of Threat Intelligence, to create security incidents based on potentially classified threats.

• Created and customized Incident, Request, Service Change, Service Level, Knowledge and Configuration (CMDB) applications and processes.

• Configured related lists, form fields, and attributes for the Audit Universe and Engagement Management forms.

• Implemented choice lists, custom tables, and dictionaries for various fields and attributes.

• Worked on form design, field configurations, data validations, report & dashboard creation, and developing scripts and business rules for various functionalities.

• Created dashboards, reports, and interactive filters for Engagements and Audit tasks. And configured field validations, restrictions, and views for Engagement Generation forms.

• Analyzed and created process flow diagrams for various stages involved in Asset lifecycle from planning to disposal process.

• Integrated Service Now with third party tools and implementation of SOAP and REST API.

• Developed scripts, business rules, UI policies, and client-side scripts for form functionality.

• Worked on end-user portal design, and also the ongoing support and maintenance using CMS application ServiceNow.

• Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.

• Customized the functionality of the ServiceNow discovery tool to meet the company outlined requirements and maintained all data entered the production CMDB via discovery to ensure data integrity.

Created custom Risk Questionnaires to integrate with Vendor Risk Management application in GRC. Calculated the Risk scorecard based on Vendor Risk Assessment weightage.

Implemented Predictive Intelligence (PI) to analyze the threats from the past and improved automated Security Incident Response (SIR) using automatic remediation and faster resolution.

Set up Vulnerability form fields, flows, and grouping of vulnerabilities based on the keywords and other Configuration item criteria.

Developed business rules, Client scripts, UI actions and UI policies across the IT Asset Management (ITAM) applications as per the requirement. Handle production support Tickets and resolve many issues and assigned to relevant teams.

Managed and lead the development and configuration of BMC Remedy ITSM applications and process definitions.

Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP and REST APIs.

Implemented ServiceNow Discovery to populate the CMDB and make ServiceNow CMDB as true source of data.

Developed and implemented remediation plans to fix Discovery issues that caused failure for some of the devices in the network, and establish the relationship between CIs in the CMDB.

Experience on Discovery and setting up MID servers and populating CMDB.

Worked on COE ACL Configuration and HR Role Management stories. Configured HR Services, and HR Case Assignment Rules.

Implemented Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts, Validations Scripts, Event Rules, Alert Rules, Correlation Rules, and Event Field mapping Rules in ServiceNow.

Designed, managed, and analyzed CMDB (Configuration Management) configuration items and its integrations like SCCM.

Developed Service Catalog items based on the project requirement provided by the stakeholders.

Installed and Configured MID server to gather data on local network and devices to be available in ServiceNow.

Led the team through brain storming sessions, walkthrough of the proof of concept. Managed the team that consists of stakeholders, Plan view administrators, users and Project Managers through timely, continuous and clear communications through the completion of the project.

Streamlined ServiceNow demand management process and managed release lifecycle.

Identified solutions for process governance and documentation design.

Created and implemented process documentation for incident management.

Worked on custom widgets and Designed pages with dynamic data

Customized Policy and Compliance Management (GRC) to conduct thorough due diligence on Vendor Service Providers.

Created attractive web pages with widgets and Modified user profile OOB widget

Built ServiceNow platform solutions including ITSM, GRC, SecOps, and Asset Management space.

Created all JavaScript logic (validation, animations, transitions, template, date picking etc.)

Deploying clusters, custom clusters and extending the ACS- Engine. Deploy ACS cluster into resource group using cli.

Deploying a Linux Kubernetes Clusters with ACS from the Azure CLI.

Configured VM's availability sets using Azure portal to provide resiliency for IaaS based solution and scale sets using Azure Resource Manager to manage network traffic.

Built Risk Assessment Portal to trigger multiple risks based on departmental policies, compliance rules, custom controls, exceptions and legal processes in GRC.

Worked on Financial Management application to allocate, track, and report on expenses in the organization

Worked on General ledger, Fiscal period, cost model, Allocation engine and Financial reports and dashboards .

Provided faster service with a finance self-service portal and streamlined work processes through automated work flows

Configured dashboards for status of work requests, resource utilization and performance to provide a better service.

Participated in Risk Remediation Process discussion and identified the risks associated with Vendor Service Management in GRC.

Oversaw the end-to-end Microsoft Dynamics 365 implementation for Brookfield Asset Management (Global).

Create various local and global reports in Access and Excel to enhance management team awareness of ticket and user subscription data with productivity analysis, SLAs, and trending.

Managed multiple Additional Service Requests (ASRs) contracts by creating statement of work and completion of work documents.

Configured ServiceNow SOAP services to synchronize employee profiles and leave of absence data between HR Service Delivery and the Workday service.

Worked on End-to-End implementation of Discovery.

Developed global reports using client-based Business Objects and Service Now data sources to assist global and regional managers on how to better serve the client.

Worked on Project Portfolio Management PPM module to view all the related projects and application Confidential the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.

Developed Risk and Compliance Management (GRC) application to ensure Information Security Compliances with the external federal regulations.

Worked on Advanced Work Assignments (AWA) for HRSD. Created Service Channels like Email and Chat for smooth HR and Employee Connect.

Involved in stakeholder analysis, identifying and coordinating with various Deutsche Bank Business groups.

Responsible for in scheduling the Current State Assessments (CSA) sessions with Operational and Financial groups.

Collaborated with Configuration team to understand the Software Lifecycle.

Responsible for scheduling sessions with external global vendors to understand the SLA and contractual agreement.

Handled IT Asset Management (ITAM) for the implementation, CMDB to control user assets as per the requirements.

Designing and developing the Self-Service Portal.

Implemented ServiceNow Orchestration/Run book Automation in ServiceFirst to automate changes to Enterprise Servers, Active Directory and Outlook Exchange.

Completed the design and development of several Custom Applications in ServiceFirst including Real Estate Disclosures (RED) and Complaint Management System (CMS).

Responsible for gathering requirements and customizing for CTI integration for organization from the scratch

Designed, configured and customized new applications and modules. Assisting in troubleshooting patch/release management issues.

Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per business needs.

Configuration of Email Notification and Alerts to notify users about specific activities in the system.

Used business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.

Created many standard workflows which are being re-used and propagated and handled many custom events.

Developed and delivered ITIL and tool focused training to users located across the United States.

Worked directly with technicians to drive adoption of procedures and deliver greater productivity.

Developed and oversaw testing strategies to ensure rigorous testing and validation of ServiceNow implementation prior to production.

Involved in the ServiceNow Discovery and CMDB maintenance.

Integrate between service now and people soft by using SOAP Message, to read the latest post and location information.

Written code for the Business Rule, Client Scripting, Script Include and Schedule Job by using Glide Record, Glide Ajax, Glide System, JavaScript etc.

Design and develop ESS Portal for the personnel by using Jelly Scripting, HTML, Bootstrap, jQuery, Angular JS and Prototype JS. So, that they can do their activity from portal without navigating to new pages.