Redmond, Washington, United States
● Founding engineer of Microsoft Developer Feedback & Engagement Platform serving 10+ million developers, architecting scalable backend systems that enabled issue and feature reporting, voting, and direct engineering collaboration while achieving 99.99% uptime reliability across multiple Azure regions.
● Led a team of five through an end-to-end backend re-architecture, consolidating multiple feedback systems into a single platform and improving API latency by up to 12x (from seconds to sub-500ms on hot paths). Reduced MTTR for high-priority issues by 65–85% (from 2–3 months to 1–3 weeks) through improved routing, notification, and observability.
● Replaced third-party platforms (AnswerHub, UserVoice) with an internal solution, eliminating recurring licensing fees, achieving 50% cost reduction, 2x growth in supported products, and a 50% increase in user engagement.
● Architected multi-region BCDR solution with automated failover and intelligent traffic routing, eliminating hours-long outages, maintaining 99.99% uptime, and ensuring business continuity through cross-region data replication and health monitoring.
● Architected and executed migration from VM-based services to Azure Service Fabric microservices and from on-prem SQL Server to Azure cloud databases, delivering 99.99% service availability, ~70% reduction in major incidents.
● Spearheaded cross-organization collaboration to architect and launch Enterprise Microsoft Developer Feedback & Engagement Platform for 5,000+ Microsoft engineers, accelerating team onboarding by 50%, reducing support resolution time.
● Implemented auto-tagging and ML-driven classification pipeline to detect Visual Studio performance-related feedback, improving responsiveness and enhancing user experience for a global developer base.
● Improved team efficiency and reduced onboarding costs by mentoring eight interns and junior engineers, accelerating their ramp-up and delivery of key projects.
