As part of the Sales Technology team, I define and execute AI strategy for PayPal's global sales organization, building agentic experiences for both internal sellers and external customer engagement that drive revenue and acquisition at scale across Salesforce and enterprise systems. I'm deploying multiple AI agents to production that deliver measurable business impact.

My work includes:

• Agentic Merchant Onboarding (SDR Agent): Launched multiple autonomous SDR agents for front-book merchant acquisition, driving the lead nurturing process at scale. Achieved 30% win rate (+7pp vs. baseline), 3x faster deal velocity, and $88K+ ongoing revenue, targeting $5.5M annually scaling to 80,000+ merchants monthly

• Internal Sales Assistant: Shipped AI agent embedded in daily workflows across 1,500 global sellers, delivering 10% productivity improvements through automated CRM capabilities (email generation, insights, reporting, custom Salesforce functions) that reduce weekly seller workload while driving consistent execution

• Quality & Governance: Built AI evaluation framework achieving 100% process compliance and content accuracy, establishing testing methodologies and governance processes to deploy AI agents responsibly at enterprise scale

• Cross-functional Leadership: Leading and coordinating ~30-40 stakeholders across engineering, legal, compliance, privacy, risk, sales, marketing, and analytics to align on delivery, quality standards, and go-to-market strategy

I focus on building AI agents that deliver measurable business outcomes while establishing frameworks to scale intelligently and maintain brand standards.

During my first year and a half at PayPal, I led product initiatives that transformed sales operations and merchant onboarding at scale:

• Seller Homepage: Launched cross-functional initiative across product, engineering, and revenue operations to build CRM experience synthesizing 5+ data sources into real-time deal insights for 1,500 global sellers; achieved 70% monthly engagement and 1,500 hours/week organizational efficiency gain

• Merchant Onboarding: Reduced onboarding timelines 33-62% by redesigning automated workflows across Risk, Legal, and Underwriting teams; coordinated stakeholders to automate 300+ payment integrations annually, improving seller-to-engineer support ratio from 1:4 to 1:7

• Conducted 50+ stakeholder interviews globally to define product requirements and priorities, establishing data-driven approach to product development

I worked across two teams—Business Debit Mastercard and Sales Technology—driving product initiatives to enhance sales efficiency and increase user acquisition.

Business Debit Mastercard: Led a funnel analysis to assess global acquisition trends and developed a four-pronged product marketing strategy spanning external partnerships, in-app rewards promotions, and call-to-action placements within PayPal’s digital ecosystem. This strategy aimed to drive user acquisition across 12 international markets.

Sales Technology: Conducted user research with global sales teams to identify inefficiencies in the Salesforce CPQ (Configure, Price, Quote) process, leading to a merchant incentive redesign and advanced approval UI/UX to streamline the sales workflow. Additionally, I worked on the revamp of the PayPal Salesforce CPQ product roadmap for 2023, ensuring enhancements were aligned with seller pain points and business needs.

This experience strengthened my ability to blend user research, design, and data-driven decision-making to improve sales and merchant growth at scale.