• Shipped AI voice agents for quote intake and support, cutting call handling time and boosting after-hours conversions.

• Designed an AI lead-generation and scoring flow that routes high-intent leads to sales with clear next steps.

• Reimagined our CRM UX for dispatch, sales, and customer support. Cleaner information architecture, faster task flows, and better mobile use in the field.

• Built research-to-delivery loops. Ran interviews, mapped journeys, validated prototypes, and instrumented UX metrics to track adoption and time-to-task.

• Created a modular design system in Figma that powers web and internal apps with consistent patterns and accessible components.

• Partnered with engineering on scoped PRDs, interaction specs, and QA for releases across booking, scheduling, and invoicing.

• Designed internal dashboards for operations KPIs like on-time rate, approvals, and conversion so teams can spot issues and act quickly.

• Led design for workflow automation projects that removed manual steps in scheduling and status updates.

• Led end-to-end UX for a sustainability-focused ESG reporting platform, streamlining complex environmental data into actionable insights for enterprise users.

• Reduced compliance reporting time by 40% through workflow optimizations, embedded in-product guidance, and intuitive interface hierarchies.

• Designed responsive web layouts compatible with desktop and tablet, incorporating accessibility-first interactions and WCAG 2.1 compliance.

• Built a scalable design system (Figma + tokenization) adopted across 6 product teams, increasing design-to-dev velocity and visual consistency.

• Enabled transparency for environmental disclosures by translating ESG metrics into digestible, interactive dashboards—aligning with ecobee’s mission of meaningful environmental impact.

• Collaborated with product managers, engineers, and data analysts to transform regulatory-heavy workflows into intuitive UI flows.

• Advocated for screen-reader compatibility and mobile-first layouts to ensure inclusive access for all users.

• Led the end-to-end UX/UI strategy for data-driven healthcare management dashboards, enhancing decision-making for clinicians and healthcare professionals.

• Developed and maintained a cohesive design system, ensuring visual consistency, scalability, and brand integrity across all healthcare products.

• Designed and implemented multi-user modules, streamlining collaboration and workflow efficiency across diverse healthcare roles.

• Spearheaded the transition from Kendo UI to React framework, optimizing performance, scalability, and maintainability across the GuidingCare platform.

• Managed a cross-functional design team, mentoring designers and collaborating closely with product managers and developers to drive innovation.

• Achieved complete WCAG 2.0 and 2.1 compliance using Gainsight Auditor Tool, identifying key insights that improved platform accessibility and performance.

• Conducted usability testing and stakeholder interviews, leading to a 30% increase in user retention through data-driven design improvements.

As a visionary user experience designer, I was instrumental in bringing the HealthEdge GuidingCare

Platform to life, from the initial spark of inspiration to the final product launch.

• Skilled in crafting user-centric experiences by collaborating closely with designers and developers in

the care management field

• Led the way in developing accessible design systems and prototypes using Adobe XD

• Achieved great success in my role, earning recognition through nomination and winning the prestigious

"Edgie Award" and a bonus increment

My expertise lies in:

• Conducting thorough user research

• Mastering the art of wireframing and prototyping

• Championing User Experience Design (UED) and usability studies

• Conceptualized and brought to life a revolutionary Transportation Exchange Platform (TEP) that

seamlessly automates end-to-end transportation activities in the supply chain

• Collaborated with engineering experts to craft intuitive data analysis and mobile app interactions

• Designed the platform's visually-stunning and user-friendly interface, positioning it as a leading player

in the industry

• Implemented a "Track & Trace" feature that allows for real-time vehicle tracking, location-based alerts,

and historical playback capabilities

• Revamped the "E-Way Bill" Integrating Platform in the Transport Industry, streamlining processes and

increasing efficiency

• Led the team in creating a Minimum Viable Product (MVP) and securing first-round seed funding

• Utilized user research, wireframing, prototyping, user experience design (UED), and usability studies

to create a seamless user experience