• Built interchange fee monitoring tools to surface anomalies and trends for merchants.

• Implemented automation and observability enhancements that reduced incident resolution times.

• Introduced AI-assisted triage workflows to accelerate root-cause analysis.

• Partnered with cross-functional teams to translate operational insights into merchant-facing improvements.

• Developed enhancements to payroll and HR systems, focusing on secure and compliant data handling.

• Implemented APIs and integrations that improved cross-platform reliability.

• Collaborated with product managers and QA to deliver features under strict release deadlines.

• Improved internal workflows by automating recurring data sync tasks, reducing manual overhead.

• Served as a JIRA administrator for an industry-level research project, streamlining task management.

• Designed and developed user-friendly web interfaces on WordPress with CSS and JavaScript.

• Created and maintained digital content for six project and instructor websites.

• Supported faculty and students by ensuring research deliverables were accessible and well-documented.

• Automated replication of user synchronization login on a distributed server using Quartz; reducing mismatch of user data by 10%

• Optimized data import time and parallel workflow configuration using a multi-threaded algorithm for incidents, problem request, change requests and service requests from 3 minutes to less than a minute

• Extended product to impart multi-linguistic capabilities, supporting an increase in the customer base of the product from North America, Europe, and Japan

• Performed activities for continuous integration on Jenkins, code merge on SVN and release management

• Designed a GUI feature for implementation of Business Process Modelling Notation by integrating GoJS Framework with ExtJS Framework and reduced manual labor by 70%

• Completed Initial Learning Program administered by TCS

• Courses Included in Training :

• Programming Skills – JAVA, HTML, JAVASCRIPT, JQUERY

• Relational Database Management System – SQL

• Business Skills