• Lead Product Manager for New Customer Trials, User Onboarding, and Data Analytics/Reporting
• Delivered bulk user onboarding, analytics platform and API, enterprise phone number management, and simplified e-commerce onboarding experience from the ground up
• Coordinated engineering, go-to-market, and sales teams to grow Cisco Spark’s trials program to 488 active partners with over 2875 active trials over the past 6 months
• Collaborated with Design and User Experience teams to create powerful and usable applications
• Brought to market new offer, Pro Pack for Cisco Spark Control Hub, by coordinating with partner community, legal, commerce, and promotions teams
• Customer Success Manager for business unit’s largest partners (Presidio and CDW), leading to highest trial conversion rates and revenues of any partner in Try and Buy program
• Led a team of 30+ engineers in designing, building, and scaling a SaaS IT Administrator Management Portal
• Drove growth in a $1.2 BN business by scaling daily active users more than 30% in a period of 3 months
• Wrote feature requirements based on market and competitive research, usage metrics, and modern design principles to deliver a best in class experience for our partners and customers
• Worked with distributed teams, across 10 locations and 8 time zones to drive high quality products and features
• Intimate knowledge of the latest cloud technologies, continuous deployment best practices (Dev Ops), and cloud service design principles.