• Scaled messaging platform across in-app, SMS, and push by optimizing delivery systems, achieving 99.9% success in delivery key metrics and 20% lower latency.

• Standardized ad messaging for 500+ operators by enhancing internal platform UX, reducing compliance issues by 25% across all channels.

• Developed GTM strategy for WhatsApp integration, enabling targeted messaging that led to a 25% increase in open rates.

• Improved message performance by leading A/B testing initiatives with data science counterparts, boosting engagement KPIs by 20% across campaigns and user cohorts.

• Optimized digital workflows through strategic product updates, improving in-app engagement by 30% through frictionless customer journeys.

• Mentored junior PMs on how to lead cross-functional teams and roadmap ownership, resulting in stronger collaboration and faster decision-making cycles.

• Deployed AI/ML powered automated systems to streamline customer service, cutting average response time by 60% and raising CSAT scores.

• Boosted client engagement by 40% through targeted product content and thought leadership used to tailor solutions during sales and QBRs.

• Activated data insights from data science and CX teams to improve feature alignment, raising satisfaction scores by 20% and engagement by 15%.

• Launched MVP of financial planning app by leading 0→1 delivery, resulting in 35K beta users and 300K+ accounts integrated.

• Identified workflow friction by interviewing financial advisors, enabling intuitive portfolio planning features that reduced advisor task time by 20%.

• Accelerated roadmap delivery by 25% through stakeholder alignment and prioritization, helping the team hit key quarterly OKRs.

• Increased user adoption by 15% by directing UX research and rapid prototyping that reinforced product capabilities and core value proposition.

• Reduced post-launch issues by 20% by co-developing GTM plan, launch content, and internal knowledge base with marketing and success teams.

• Drove $3M+ pipeline growth by supporting sales with technical RFPs, budgets, and roadmap alignment for enterprise banking clients.

• Increased customer satisfaction by 20% by executing a user-aligned mobile product roadmap across platforms and key use cases.

• Boosted product adoption by 15% through market trend analysis and improving data lifecycle economics in internal chat tools.

• Increasing market share- Conduct market research to understand market needs and decision making, repeatedly beating sales targets and resulting in a 25% increase in market share within two years.

• Expanded market share by 25% over two years by consistently beating sales targets informed by deep customer research insights.

• Cut vendor onboarding time by 30% by streamlining RFP reviews, budgeting workflows, and banking integrations across external partners.