• Led the visual direction across multiple product surfaces, enhancing both usability and brand cohesion.

• Championed craftsmanship and visual storytelling through innovative color, typography, and pattern design.

• Elevated Decorative Pursuits’ emotional and tactile appeal, creating a memorable user experience.

• Led end-to-end UX design for museum and edtech applications, creating interactive wireframes and prototypes.

• Developed scalable design systems and UI components to enhance project consistency and iteration speed.

• Conducted design sprints and usability testing sessions, refining designs based on user feedback.

• Optimized customer service workflows by automating reporting systems with Power Automate and integrating Microsoft Teams, reducing manual effort for cross-functional teams and improving response times.

• Responsible for membership gift processing, daily accounts reconciliation, and invoice processing. -Interpreting weekly ticketing and membership scan numbers into a reportable format for multiple departments throughout the museum.

• Maintaining database integrity through weekly clean-up queries, and handling any membership or constituent requests.

• Conducts Raiser’s Edge training for interns and new employees and documents technical processes for the Business Systems department. Supervised Business Systems intern and created weekly training plans

Instruct international students with reading comprehension, grammar, analytical writing, and academic and conversational speaking.

Guide students in small group sessions as well as one-on-one personal interactions in an online learning environment.

• Acted as the primary liaison between product teams, developers, and client stakeholders to translate technical requirements into user-friendly financial software solutions.

• Led product demos and usability sessions to identify friction points, ensuring compliance with user needs and standards.

• Analyzed backend systems and legacy code to provide insights that enhanced the intuitiveness of front-end designs.