Lead engineer for provider onboarding and credentialing platforms, owning architecture, product strategy, and delivery across multiple core workflows.
• Built a centralized rules engine and configuration language enabling instant multi-payer credentialing checks, reducing CX tickets by 33% and improving timelines by 10%.
• Led the redesign of the credentialing status platform, consolidating fragmented data and introducing new system concepts, improving provider CSAT from 74% → 86%.
• Replaced a third-party referral rewards vendor with an internal payout platform integrated with Salesforce and financial systems, improving payout accuracy from 84% → 99%.
• Mentored junior engineers and guided system design, execution, and code quality.