• Revamped OYO’s Consumer app to align with Google’s latest design standards, working closely with product, design, and backend teams, resulting in a 27% reservation increase
• Replaced static with dynamic guest model, enabling geo-specific handling using config service, raising DAU by 1.5%
• Led integration of Loyalty program purchases with booking payment flow, streamlining processes and reducing new mode addition and maintenance effort by 50%
• Implemented partial post-booking payments and extra discounts for ‘Pay at Hotel’ bookings, boosting conversions
• Collaborated with Payments team to integrate ‘Simpl’ SDK for in-app payments and launch ‘Book Now, Pay Later’ feature
• Developed AB configuration and device ID change feature in app for simplified developer experience
• Worked with Bookings team to transform app’s bookings page into a widgetized interface, improving usability and operational efficiency
• Overhauled booking cancellation process, refining experience for users opting to cancel their bookings