Own strategic vision and drove the technical roadmap for Zendesk’s Deploy Platform, CI/CD toolkit, and feature flag/release system, the core release and experimentation infrastructure serving 250+ engineering teams.

Lead a team dedicated to building Zendesk's Feature Flag platform, empowering developers to roll out new features and functionality to customers safely and seamlessly.

Building Zendesk's next-generation deploy and release platform, enabling developers to safely and easily roll out new features and functionality to our customers.

• Led development of a marketplace finance platform, automating collections, payouts, and invoicing for SaaS subscriptions and recurring marketplace services.

• Led integration of Eden's Team Safety with third-party access control systems such as Brivo, Openpath, Kisi for seamless employee/visitor management.

• Implemented user privileges and feature flag system as the foundation of our SaaS offerings.

• Rearchitected recurring marketplace service platform for flexibility and reduced churn.

• Implemented API agnostic in-house core platform to support Slack and MS Teams Apps with interactive messages.

• Led the migration of Managed by Q customers to Eden platform in record time, preserving all legacy data and users.

• Helped engineers outline path from system design, implementation to release phase

• Onboarded and mentored software engineers and helped them set career goals.