Worked on merchant-facing and operations platforms across fulfillment, inventory, and returns. Seller portal served roughly 1,000 merchants across 5 warehouses, enabling 1-2 day shipping. My role focused on reducing operational friction, unlocking new revenue streams, and improving visibility across complex logistics workflows for high-volume ecommerce merchants.

🏆 Results

• Led end-to-end design for Self-serve Kitting, transforming a support-ticket-driven workflow into a scalable merchant experience reduced operational overhead

• Designed Back-orders configuration and management, enabling merchants to automatically fulfill, split, cancel, or queue orders during stockouts—reducing inventory-related support tickets and improving order ingestion for high-volume brands

• Shaped E2E shipment tracking and predictive ETAs, closing major visibility gaps across inbound flows and reducing churn driven by “where is my inventory?” escalations

• Contributed to returns and rework platform redesign, enabling warehouse operators to follow merchant-specific SOPs with visual guidance

• Designed systems used by enterprise merchants with 100K+ SKUs, balancing configurability with usability across the Seller Portal and warehouse tooling

Contributed to Huge's client ExxonMobil by serving as a visual designer, creating UI components that enhanced their digital presence and user experience.

At Convoy, I worked in Carrier Marketplace with a primary focus on how carriers find, bid, and book loads. During my time at Convoy I:

• Worked on the Convoy mobile app used by >10k daily users

• Contributed to features leading to positive reviews in 86% of users.

• Spearheaded usability studies to understand carrier behavior and preferences

• Led design for instant auctions, one of the largest initiatives in the carrier marketplace that lead to a significant 70% increase in bids/hour

• Developed a new payment workflow that allowed carriers to choose their payout speed

• Partnered with data science and customer service to develop and implement a research mechanism for collecting quantitative data that was faster and more reliable than other data collection methods

• Partnered with cross-functional teams to iterate quickly on experimentation designs

• Conducted research on carrier preference for booking loads and developed a flow for booking reloads

• Conducted research and developed a flow to reduce the amount of time carriers spent searching loads

• Conducted research and developed designs for various other initiatives across Carrier Marketplace