• Led responsive redesign of Community product

• Created style guide and interaction standards

• Project managed and implemented design process for remote and local teams

• Led discovery effort to identify opportunities for new business vertical

• Advocate and practitioner of IBM Design Thinking

• Pioneered new business intelligence tool - Journey Analytics

• Patented novel UX to calculate metrics

• Partnered with key stakeholders to set vision, create road map, and prioritize features

• Conducted & synthesized quantitative and qualitative research

• Created interaction prototypes with Axure Pro for user testing and team alignment

• Led web accessibility and globalization for product teams

• Created online and mobile experiences for the Intuit Payments property

• Leveraged behavioral economics to maximize business outcomes

• Audited web content for quality assurance

• Managed external vendors to ensure on-time deliverables

• Led web accessibility compliance efforts