Developing an automated workflow to streamline the process of tracking and managing employee paid time off (PTO) data by integrating Workday and Microsoft Graph APIs with Microsoft Power Automate.

• Managed and optimized MySQL and PowerBI data extraction processes, efficiently processing over 300,000 rows to support the decommissioning of costly AWS spin-up servers, resulting in significant cost savings.

• Spearheaded the design and development of a Salesforce Experience Cloud site for the Centralized Ticketing System (CTS) project, leveraging advanced HTML and JavaScript features to deliver a user-friendly interface.

• Enhanced user experience across university forms by configuring Yale Identity integration and customizing stylesheets (CSS) for over 20 FormAssembly forms.

Designed 18 additional topics in continued work on Yale University's Virtual Agent Expansion Project.

• Enhanced Yale’s ServiceNow Virtual Agent through the development of 8 new topics. Harnessed ServiceNow's Natural Language Understanding (NLU) techniques to improve conversational accuracy.

• Automated the incident creation feature within Yale's Virtual Agent, increasing accessibility to help resources.

• Gained proficiency in ServiceNow, CMDBs, incident management, and SDLC processes through daily maintenance activities.

• Assisted Queue Manager in resolving high-priority incident tickets for multiple university-wide teams.

Led a team of 5+ in designing a robust data aggregation and telemetry architecture for a vehicle system. Spearheaded the integration of over 9 sensors using CAN protocol for efficient, real-time data communication. Balanced hands-on technical development with team coordination to deliver a scalable system from the ground up.