Set multi-year portfolio direction across consumer and merchant platforms serving 400M users — aligning payments, advertising, identity, and financial services into a ~$1B platform spanning 120+ markets.
• Drove 417% revenue growth by building consumer-facing personalization and discovery experiences that turned fragmented surfaces into a coordinated growth engine across Ads, Payments, and Financial Services.
• Launched net-new consumer experiences — intent-aware onboarding, a next best action home feed, solopreneur storefronts, and closed-loop commerce — reducing time-to-value 75% and increasing CSAT 30%.
• Generated $100M+ incremental revenue by eliminating eligibility and discovery friction across the consumer journey — removing the barriers that prevented users from finding and adopting key products.
• Transitioned 15M users with 98% revenue retention — by designing trust, identity continuity, and zero-disruption transitions into every step of the platform unification.
• Built and developed 6 Product Managers into high-performing product leaders across platform and growth roles.