● Mitigate time-sensitive internal and external escalations that pose reputational risks to Walmart brand and proactively monitor emerging PR threats

● Review escalated products and provide feedback per policy/compliance to T&S leadership and cross-functional stakeholders

● Serve as primary POC for escalations and requests related to product evaluations per offensive items policy

● Develop product review guidelines, provide policy/process training, and conduct quality assurance assessments for the external team of reviewers

● Identify gaps in preventative systems by researching and analyzing existing T&S policies and standards

● Investigate seller accounts suspected of listing prohibited products on Walmart and Jet marketplaces

● Process complex seller vetting requests and review seller appeals that are escalated from L1 marketplace and T&S support

● Analyze voice of the customer feedback for trending ecommerce issues and brand safety concerns

● Enforce compliance per prohibited products policy in wide range of risk, policy, and compliance areas

● Support image detection project by providing recommendations per T&S policy and proposing improvements for internal tools and workflows

● Reviewed accounts suspected of distributing sexual abuse towards minors and enforced content policy in accordance with Twitter's CSE guidelines

● Quickly and efficiently escalated urgent child abuse cases and interacted directly with NCMEC and law enforcement staff

● Worked closely with policy teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues

● Compiled documentation regarding issue resolution for the CSE and TO policy areas

● Continuously evaluated and proposed improvements for existing processes, policies, and internal tools

● Provided linguistic support for abuse issues associated with Russian content on Twitter platform and Periscope app