Software Engineer II
Ruby, Rails, Java, Protobuf, Datadog
• Improved shipment on-time performance and SLA accuracy by 15% through a new API and database system to manage ingestion, storage, and retrieval of the fragmented transit time data spread across partner teams such as Ocean, Air, Trucking and Rail
o Initiated a comprehensive review of the SLA system to identify and fill data gaps, engaging with partner teams across various trade lanes to streamline processes and improve service delivery
• Architected and developed a bulk upload solution for charge rates, enabling efficient client-driven pricing adjustments and eliminating dependency on time-consuming manual entry for more than 10k charge rules
o Directed the cross-functional timeline of the bulk upload project, from initial discussions to design and user acceptance testing, ensuring alignment with business needs and user expectations
• Maintained internal systems and databases to automate freight quoting, pricing, and invoicing, minimizing manual intervention and enhancing operational speed for Flexport account managers