I design the security and identity experiences that enterprise admins depend on at scale — user provisioning (SCIM), SSO/SAML, authentication policies, and external user security. My work translates complex backend systems into interfaces that help IT admins confidently manage policies protecting thousands of users. I lead end-to-end design from customer research to detailed interaction design, prototyping in both Figma and code, and building AI-powered prototypes to explore emerging patterns for policy management.

Leading the design of a new Metromile web dashboard and app to redefine the customer experience. This iterative feature work will build trust and solve long-time pain points by giving users clearer access to their data and more control over their experience. Also led the design of key features that improved user experience and retention: collaborated with data science to limit erroneous over billing; reimagined and redesigned the notification UX. Regularly work closely with product, user research, engineering, CX, data science, legal, the actuarial team, and senior leadership.

Led design projects to evolve both the external and internal user experience: worked cross-functionally to roll out Metromile's first insurance rating engine that incorporated users' actual driving behavior; designed a new feature with the data science team that recreated car crashes, allowing claims adjusters to more accurately detect fraud and advocate for users.

Responsible for user research and synthesis, stakeholder collaboration, product spec writing, feature design, and feature implementation. Led large projects such as the creation of a new app for strategic partnership. Assisted in visual design and content strategy.

Built the customer support protocols, processes, and help center from the ground up. Led Lantern's beta, delivering key insights that shaped the app. Started the user research program at Lantern and used findings to shape the roadmap and feature development.