• Collaborated on the architecture and development of a scalable, white-label prepaid card management

app, adopted by 5 banks across 3 countries.

• Developed and shipped native Kotlin NFC payment modules for React Native and Android using

custom SDK and object-oriented design patterns, being the first to develop the feature in Egypt.

• Advocated for and led rewrite of legacy React Native app to Expo, improving developer experience,

maintainability, and performance.

• Collaborated with design teams to translate UI/UX designs into intuitive and responsive interfaces.

• Coordinated with product owners using Agile development methodologies, prioritizing user-centric

development of features.

• Designed and implemented training program to onboard help desk consultants in technical procedures, ServiceNow enterprise software, and conflict management

• Supervised a team of 3 help desk consultants to ensure problem solving efficiency and customer satisfaction

• Facilitated communication between consultants and customer to analyze and diagnose issues

• Troubleshot and resolved 200+ customer issues with network connectivity, printers, and personal devices

• Performed software updates and routine maintenance on computers and campus printers

• Explained technical issues to non-technical customers to provide additional understanding

▪ Initialized a PostgreSQL database to store large datasets from truck sensors accessed from a python library

▪ Assessed data quality according to uniqueness, validity, completeness, and accuracy metrics by utilizing Pandas to build a Python function library, improving overall sensor performance

▪ Constructed a Power BI dashboard to visualize results from python library using graphs and charts

▪ Led a team of 7; coordinated meetings with management, assigned tasks and supervised progress

▪ Prepared technical presentations and showcased findings to a team of 7+ managers