* As part of a 3-year enterprise data transformation program, orchestrated company-wide efforts to prioritize, plan, and execute a complex analytics infrastructure migration involving curated data, reports, and operational pipelines serving 2000+ internal employees.

* Led platform persona / user story definition for internal business and technical stakeholder groups, designing customized enablement user journeys that accelerated “critical mass” user migration to the new analytics platform in <2 quarters.

* Owned roadmap for and streamlined intake, grooming, and prioritization for SaaS data source integrations used in the new analytical data warehouse. Rationalized intake and delivery processes involving a globally distributed team of 10+ engineers and analysts, for source data integrations and for development of curated data assets.

* Developed product vision and strategy for an internal service delivering customer data from the enterprise data warehouse to software applications (aka “Reverse ETL” pipelines) used by 100s of go-to-market team personnel (Sales, Marketing, Customer Success, Customer Support) to target, customize, and scale end-customer touchpoints and experiences.

* Overhauled intake, grooming, and prioritization processes for the internal data delivery service, moving from a quarterly to an always-on release cadence. Collaborated with engineering to reduce time to market and scale delivery by streamlining the underlying customer data model. Drove integration of product vision / strategy into vendor platform RFP process.

* Led product management activities (persona / user story definition, backlog prioritization, roadmapping) for internal business intelligence and analytics delivery platforms serving 2000+ employees.

* Refined and evangelized company BI tool strategy, streamlining an RFP process for business intelligence vendor platforms and optimizing the implementation and company-wide rollout of a self-service BI report portal.

* Led technical program management activities (architecture / security model design, release planning, user enablement) for BI and analytics platforms. Drove cross-functional alignment between engineering, security, IT, and other teams to improve user experience and mitigate security / compliance risks.

* As part of a 4-month volunteer consulting engagement via the City of San Francisco Civic Bridge program, defined a long-term strategic plan for the Department on the Status of Women (DOSW) to guide the design, development, and maintenance of data systems and reporting.

* Streamlined internal enterprise data team’s support operations, reforming triage processes for tools / data access provisioning, issue resolution, and advisory / work requests from business and technical stakeholders.

* Spearheaded usage analysis and feature upgrade programs to inform targeted product adoption efforts.

* Enabled 100+ analysts, leading training, community forums, and self-service asset development initiatives.

* Created incident management processes and release standards, accelerating product quality improvements.

* Led technology setup, operation, and shutdown for Mayor-elect Cantrell's transition team.

* Directed a team of 14 interns to handle logistics and IT support operations for 250+ committee volunteers and facilitators drafting the Mayor-elect’s policy blueprint.