Enterprise Design Program Manager managing digital experiences for enterprise technology serving members and the USAA business. Portfolio programs include mobile applications, dot com, CMS, member communication, membership, security experiences, and the applications for USAA service representatives.

• Manage service design and digital product programs from sales to delivery by facilitating team activities through agile methods, managing client expectations, and acting as the point of contact for stakeholders

• Function as part of a cross-discipline leadership team for strategic account development

• Support new business opportunities by defining solutions, approach, and staffing estimates throughout the sales process

• Collaborate with stakeholder across Accenture's multiple partners to deliver strategy and design engagements while minimizing risk, maintaining margins, and fostering relationships for continued partnership opportunities

• As lead program manager: guide the people, process, and tools for the program management organization while coaching members of the team as needed to optimize project efficiencies

• Led the development of studio-wide program management standards to ensure consistency across programs with support from department team members

• Acted as studio operational manager (Oct '18-June '19) to streamline studio operational processes for staffing, pipeline, and budget management

• Served as product owner for the development of an operational forecasting and staffing dashboard to simplify Fjord national forecasting efforts and decrease operational overhead

Main Responsibilities:

• Lead multi-discipline teams of 8-25 members (design, engineering, QA & user research) through the agile process to launch innovative technology projects for iOS, Android and Mobile Web

• Develop longterm product roadmaps, utilizing user research, consumer insights and client business goals

• Own the release backlog and product roadmap priorities as agency product owner

• Simplify technical requirements for stakeholder understanding

• Define OS and platform support recommendations utilizing client target market research

• Collaborate with client stakeholders to identify project risks, dependencies and mitigation plans

• Manage technical risks for API integrations, data and server migration

• Manage client vendors and third party integration timelines

Additional Mutual Mobile Career Details:

• Successfully lead a 27 person, distributed development team in re-designing & re-engineering a popular sporting goods & clothing manufacturer’s sports application. 3 continent localization, +1MM budget, lead client through product & design roadmap exercises

• Define internal PMO processes : JIRA workflows, MoSCoW Agile requirements for projects, created and standardized PMO templates, facilitated PMO on-boarding processes

• Produce internal and external reports to radiate project progress, team utilization & velocity, project risk/issues, and financial status to internal MM and external client stakeholders

• Use servant leadership abilities to direct project teams through weekly agile ceremonies (stand-ups, sprint planning, demos, retrospectives)

• Ownership and management of the project’s JIRA instance via backlog and story development, sprint burndown, release management, and team’s task allocations and work efficiencies

• Manage daily and long-term relationship between Mutual Mobile as a partner to the client and between the MM project team and client-side stakeholders

• Portfolio management for tier 1 clients that include defining budgets, timelines, scope, & resource allocations for iOS & Android mobile products

• Utilized agile software development practices, leading teams through sprint ceremonies

• Managed a cross-functional team of business analysts, designers, engineers and QA to launch products for clients such as L’Occitane, ASICS, Bobbi Brown, Wilton Cakes and Bankrate

• Defined product roadmaps & user stories to meet client business goals

• Analyzed KPIs and in-app analytics to recommend strategic integrations to improve business metrics

• Facilitated discovery activities to identify user pain-points, business goals, and recommend technical solutions for future roadmap planning