Front End Software Developer | Javascript Developer

• Implemented projects in JavaScript and React

• Employed agile workflows, TDD, and accessibility practices

• Collaborated with multiple teams to create software projects

Reimbursement Operations Preclaim Specialist | Customer Service Advocate

• Obtained medical documentation required to process reimbursement orders through commercial insurance plans, Medicare, and Medicaid

• Evaluated documentation for accuracy and ensured that paperwork met insurance criteria before requesting authorization

• Calculated out-of-pocket expenses using current benefit information, and communicated costs to Cochlear recipients

• Appealed denied prior authorization requests on the behalf of Cochlear recipients

• Problem-solved through complex issues related to DME (durable medical equipment) and insurance policies

Intake Specialist | Administrative Support

• Reviewed intake and clinical documentation received via email, mail, or fax and processed appropriately

• Maintained accurate demographic and medical information for Cochlear recipients across multiple systems

Learning Consultant | Supportive Mentor

• Managed clinical teams working with students diagnosed with dyslexia, autism spectrum disorder, and general learning challenges.

• Coordinated and led updates on student progress, facilitated professional collaborations, and helped resolve instructional roadblocks.

• Analyzed data to create personalized education plans for each student and communicated student progress to families weekly.