• Managed compliance metrics for North American Carriers by collaborating with the partner team to ensure alignment with customer Service Level Objectives.
• Managed carrier certification and lab entries for 6 Pixel flagship devices, developed milestones, tracked test schedules, risks, and provided on-time reporting to meet product launch schedules.
• Managed preparation/shipment of pre-production devices for testing/lab entries as per customers’ requirements, ensuring on-time deliveries, and received technical acceptance in time.
• Served as Bug Counselor for Verizon/T-Mobile across flagship devices, successfully reducing mean time response for complete resolution, thereby facilitating on-time technical acceptance.
• Developed/rolled out new processes and streamlined existing processes, resulting in an increase in efficiency and productivity.
• Supervised the Quality Assurance team and global carriers’ teams for monthly software releases by coordinating testing schedules and lab testing approvals, facilitating timely public releases for in-market Pixel devices.