I drive end-to-end design processes to enhance learner engagement and client satisfaction, ensuring our training programs deliver maximum impact. By harnessing design thinking, I turn complex business challenges into actionable, high-fidelity designs. Some of my key achievements include:

Spearheaded the design of a goal-setting tool that boosted learners' application of new skills on the job by 12%:

• Led a cross-functional Design Sprint.

• Tested the concept with 10 learners through interviews and in 22 classrooms, using a low-tech prototype.

• Analyzed usage and presented results to C-level stakeholders.

• Designed, tested, and delivered high-fidelity designs.

Introduced an in-app self-assessment tool to measure skill application, establishing the "Apply Rate" metric now used company-wide to track program success:

• Conducted industry research and learner interviews.

• Designed and tested the tool with usability testing interviews.

• Analyzed usage and drove iterative improvements.

• Presented the feature at company-wide meetings and at trainers' community events, influencing its adoption as a key performance indicator.

Took the lead in creating detailed user journeys that serve as a foundation for ongoing improvements and product prioritization:

• Learner Journey: Documented the learner experience to facilitate the onboarding of new joiners and identify improvement opportunities, drawing on years of user interviews and quantitative data.

• Internal Processes: Conducted interviews and workshops with the Lepaya Operations Team to identify opportunities to streamline processes. This journey has been used to prioritize initiatives that will help Lepaya reduce the number of manual touchpoints by 60%.

• Client Insights: Interviewed clients and the Sales team to gain insights into client needs. This journey has been used with C-level stakeholders to identify strategic opportunities for the new client-facing Lepaya platform, aligning with Lepaya’s 2024 strategy.

• Development of web components and collaboration with UX Designers to develop the Design System of ABN AMRO

• Development of an application to help organizations managing their board of directors and their banking products

• Development of the new frontend business portal of ABN AMRO

Responsibilities: software design and development, Design System development, mentoring, alignment with business and UX designers

Technology stack: Vue.js, Vuex, Vue-router, Webpack, Jest, Web components, ABN AMRO Design system, Java, Spring, Azure

Team: 4 frontend developers, 4 backend developers, 2 UX Designers, 2 Testers, 1 Product Owner, 1 Scrum Master

Designed and developed generic frontend boilerplates in order to accelerate the time to market of new innovative propositions, within the Innovation department of ABN AMRO.

Responsibilities:

• Backlog management

• Requirement analysis and maturity assessment of frontend capabilities

• Alignment with stakeholders (Tech leads, architects, Product Owner)

• Development of Vue.js templates containing primary capabilities (authentication, routing, store, UI components etc.)

• Integration of the project with Gitlab CI/CD (Docker, Helm, Kubernetes)

• Organization of a Hackathon within the department to demonstrate the final components

Technology stack : Vue.js, Vue CLI, Bootstrap-Vue, Vaadin Web Components, Webpack, Jest, Auth0, AWS, Kubernetes, Docker, Helm, Gitlab CI/CD

Team: 1 frontend developer, 2 backend developers

Design and development of a REST API to manage customers documents (upload of documents and their metadata). Thanks to the customer satisfaction, the project won the prize of the best project of the month in Capgemini in October 2019.

Responsibilities:

• Backlog management and prioritization

• Design and development of the API

• Organization of architecture design workshops

• Organization of Agile rituals (Sprint planning, Sprint Review, Retrospective)

• Team of 7 people

Stack : Java Spring Boot, Java 8, Oracle DB, Tomcat

Team: 5 developers, 1 tester, 1 Product Owner