• Facilitated 15+ individual mentoring sessions totaling 600+ minutes, guiding mentees through personalized career development, including resume and portfolio review, navigating job applications, overcoming rejections, and interview preparation.

• Help develop UX certificate students’ skills in design thinking and methodology by providing industry insights and guidance.

• Assist a mentee in building a strong resume and portfolio by providing feedback on their work and sharing resources.

• Evaluate student portfolios on a panel of industry professionals, providing constructive feedback to help students improve their portfolios and prepare for the job market.

• Led the non profit’s website UX audit to increase funding, community engagement, and website traffic.

• Conducted discovery research, in-depth usability and content audits, and presenting prioritized recommendations and improvements to advisory board.

• Facilitated collaborative design thinking session with leadership to define target users, problem statements, goals, and success metrics.

• Saved the organization $1500+ through 27+ hours of donated UX support.

• Informed and defined the identity resolution product roadmap by conducting research, UX audits, and competitive analyses.

• Effectively communicated product requirements to cross-functional partners by delivering high-quality user flows, wireframes, and north star designs.

• Uncovered opportunities for improved data mutability and observability by partnering with product and research to execute 2 research plans, interview 10+ participants, and analyze insights.

• Ensured successful implementation of product improvements by prioritizing and defining feature requirements, and delivering thorough redlines to engineering.