Driving activation, onboarding, and product adoption across Shopify’s global markets and product portfolio — with a focus on payments, monetization, and user engagement. I work cross-functionally across Growth, Payments, Ecosystem, and Core to scale products internationally and help entrepreneurs succeed faster.
• Increased global activation + monetization by building market-specific onboarding for EU/APAC/LATAM — drove ~$XM annualized GMV and X% lift in gross profit
• Own Shopify Payments awareness + activation in EMEA; building first-touch funnel from marketing → plan selection → in-admin setup
• Shipped localized payment value props + conversion experiments (local rails UX, trust signals, pricing clarity, GDPR paths)
• Partnered with AI Platform on Sidekick guidance to surface proactive guidance for new merchants and cross-border sellers
• Built data-powered “Actionable Insights” — surfacing recommendations tied to merchant performance + adoption lift levers
• Launched Shopify’s Feature Catalog to clarify product value and ecosystem capabilities → +X% L2C lift in key markets
• Delivered localized onboarding UI + content for Japan, Spain, and Italy, including free Japan-first theme
• Accelerated product adoption across Payments, Retail, Capital, Ecosystem partners