→ Leading end-to-end product discovery and delivery for enterprise SaaS products, owning UX strategy from research through to engineering handoff.

→ Defining and scaling design systems that translate complex business goals into measurable user outcomes across multiple product lines.

→ Partnering with product and engineering leadership to embed design thinking into the core product development process.

→ Led 0 to 10 UX and UI design for enterprise products across finance, insurance, and mobility, serving thousands of global users.

→ Designed an analytics dashboard for Gallagher that reduced task completion time by 50% and increased user satisfaction by 35%.

→ Unified 8 acquired websites for WillScot, driving 30% higher engagement and 25% fewer navigation errors for 85k+ customers through UX research and improved information architecture.

→ Redesigned navigation and dashboards for Lincoln Financial's customer portal, increasing task efficiency by 40% and improving discoverability across a complex financial product.

→ Led UX, UI, and design system work for Actuate Insurance during a full rebrand — delivered a scalable, mobile-optimised site that increased engagement by 45%.

→ Designed an AI-powered fleet management app that contributed to securing a strategic partnership with Allstate.

Designed high-fidelity dashboards to streamline workflows for 3,000+ internal users and led UX Audits across 50+ screens, identifying experience gaps that drove 48% increase in user activity.

Designed and delivered UX solutions for complex enterprise administration systems, simplifying user and access management through cross-functional collaboration in agile teams for several clients.

Collaborated closely with teams of Designers, Researchers, Engineers, and Product Managers to redesign an agile project management platform, improving usability for complex tasks like backlogs and reports with an 85% success rate in first-attempt information retrieval.