As a Staff Technical PM, I am focused on driving strategic, large-scale initiatives that directly impact merchant growth and retention. I led the end-to-end delivery of the BuyWithPrime launch, scaling the product to over 10,000 merchants and driving a 26% increase in GMV. Additionally, I drove the launch of five new local payment methods across Europe, which boosted authorization rates to 81%, and engineered an automated reporting system using a multi-agent framework that reduced manual tasks by 10% weekly. My work in integrating an AI chatbot also automated support queries, decreasing team workload by 40%.

At Citigroup, I directed complex, cross-functional programs involving more than 50 engineers, which resulted in a remarkable $400M in deposits and investments in a single quarter. I was responsible for the strategic roadmap of the Citi Mobile Android app, improving its stability to an industry-leading 99.4% and increasing customer satisfaction to 4.8 stars by implementing a data-driven approach to product enhancements. I built and mentored a high-performing team of 6 TPMs, fostering a culture of operational excellence.

During my time at Amazon, I championed 24 cross-functional teams to onboard new customers, securing a new revenue stream with potential annual spending exceeding $250M. I orchestrated the successful global launch of Amazon Switch accounts in Germany, the UK, and India. I also created a novel Scrum methodology that improved operational efficiency, and I developed a Python UI automation framework that achieved 82% automation coverage, accelerating the development pipeline.

As a Software Engineer, I designed and developed robust automation frameworks for both REST-based network management software and UI automation. My key accomplishment was architecting and implementing a real-time event monitoring daemon that automatically load-balanced event traffic, directly leading to a cost savings of $48K by eliminating a production box.

In this role, I led a high-performing six-person development team to deliver core CLI capabilities for the HP OneView storage management platform, reducing administrative overhead by 40%. I also developed and deployed critical backend services for the HP VirtualConnect platform, serving over 500 enterprise customers and reducing virtualization deployment time from days to hours.