• Full-stack engineer in React/JS and Hack (PHP) in the Data Experiences and Recruiting Products orgs

• Building the frameworks that power Facebook's internal data tools, which are used by thousands of Data Engineers, Data Scientists, Software Engineers, and more

• As the DE lead for Portal's Communication pillar, informed, influenced, and executed product decisions in cross-functional partnership with data scientists, SWEs, and PMs

• Created new metrics by working with partner SWEs (Portal, Messenger, WhatsApp) to prioritize / implement logging; building pipelines; and designing visualization strategy

• Author, schedule, and run scaleable data pipelines using Presto SQL and Python

• Design, build and launch new data models and ETL processes in production

• Built full-stack features for internal Rails-based tools,

reducing clicks / time spent by customer-facing employees on repetitive tasks

• Migrated functionality to back-end services written in Go to replace Rails monolith

• Conducted data analyses and advised on strategic decisions for the Customer Experience (CX) team

• Built dashboards and reported team metrics (NPS, conversion, response time, negotiation performance, etc) to managers and company executives

• Improved CX processes by identifying, scoping, and executing projects

• Investigated changing data trends, identify root causes, and work cross-functionally with engineers, product managers, and operations managers to implement solutions

• Created a manual CRM powered by SQL queries that enabled the Sales team to prioritize customer followups and easily identify high-priority customers

• Built and launched the company’s 24/7 remote care (telemedicine) program

• Created operational playbooks to allow remote-care team of 10 doctors, RNs, and coordinators to provide support for >100 chats/day while maintaining a 5-min SLA

• Built Looker dashboards to identify operational trends and optimize staffing decisions

• Worked closely with engineering to identify bugs, assist in feature request prioritization, and provide testing support before releases