• Troubleshoot, research, and resolve support cases relating to Okta APIs, OAuth/OpenID Connect, SCIM, Okta SDKs, Terraform, and various custom integrations

• Engage with our developer customers in our community spaces to help find solutions for their complex use cases

• Advocate for changes in product and improvements to documentation to enable our developer customers/partners to succeed with less friction

• Proactively update and contribute to company internal and public-facing knowledge bases, to document known product behaviors, limitations, and lessons learned so that customers are able to self-service issues they encounter

• Collaborate with colleagues within the support org, as well as across other teams, to formulate solutions for unique customer use cases

• Partnering with managers, design, build, and roll out new processes and tooling to ensure the team is enabled to support new features/functionality/processes and enable all of our Developer Support Engineers to do the best job possible

• Onboard and mentor new team members as they learn the ropes, including designing and maintaining our on-boarding curriculum

• Participate in an on-call rotation to ensure 24/7 coverage for critical developer issues

• Troubleshoot, research, and resolve support cases relating to Okta APIs, OAuth/OIDC, SCIM, Okta SDKs, and other custom integrations

• Engage with our developer customers in our community spaces to help find solutions for their complex use cases

• Advocate for changes in product and improvements to documentation to enable our developer customers/partners to succeed with less friction

• Proactively update and contribute to company internal and public-facing knowledge bases, to document known product behaviors, limitations, and lessons learned

• Collaborate with colleagues within the support org, as well as across other teams, to formulate solutions for unique customer use cases

• Onboard and mentor new team members as they learn the ropes

• Participate in an on-call rotation to ensure 24/7 coverage for critical developer issues

• Troubleshoot, research, and resolve support cases relating to Okta APIs, OAuth/OIDC, SCIM, Okta SDKs, and other custom integrations

• Advocate for changes in product and improvements to documentation to enable our developer customers/partners to succeed with less friction

• Proactively update and contribute to company internal and public-facing knowledge bases, to document known product behaviors, limitations, and lessons learned

• Collaborate with colleagues within the support org, as well as across other teams, to formulate solutions for unique customer use cases

• Participate in an on-call rotation to ensure 24/7 coverage for critical developer issues

• Supported and enabled customers to build out process automation solutions on the Azuqua

platform with the service APIs utilized in their workflows

• Managed timely delivery of integration frameworks developed by consultants to unlock revenue stream for both customers and Azuqua

• Organized and contributed to internal and external knowledge bases to facilitate customer self-enablement and information sharing

• Coordinated with client Project Managers to determine clinical trial specific needs and the technical feasibility of their requests using AG Mednet software, then translated higher level technical specifications into comprehensive business requirements for clinical trial integration.

• Built individual configurations for new clinical trials based on the aforementioned needs to integrate with our software, including developing Javascript forms that validate user input, xml configurations to anonymize (remove patient identifying information/metadata) DICOM exam images being transferred through the AG Mednet network, xml configurations and Bonita workflows to customize AG Mednet's Adjudication platform, and Jasper Reports to compile information about submissions made through said Adjudication platform

• Presented resulting integration of the AG Mednet system and offered changes and solutions to client concerns

• Drafted plans for a system to automate project specification/implementation that expanded upon scripts I had developed to streamline the build process

• Advocated for customer/user requested improvements/features

• Assisted Support team with escalations relating to integration errors and problems caused by software updates, as well as supplying on-call support

• Created and maintained documentation to provide on-boarding for new hires and as a reference for all team members