* Led initiative to modernize authorization systems, applying RBAC to streamline user permissions management with Python, Django, GraphQL, PostgreSQL, JavaScript, and React, eliminating 10% of work spent managing access control in code.
* Led Care Team Experience squad of 6 (engineers, product managers, designers), managing agile ceremonies, and collaborating with Product team to deliver 20+ projects and resolve over 1000 issues.
* Engineered product’s first Gen AI features with OpenAI API, Python, Django, and GraphQL, allowing Care Team to reduce time spent writing messages by 10 - 15% and improving consistency through agentic assistance.
* Collaborated with product and ops teams to define requirements to support Care Team workflows including task management and notifications, reducing hours spent per project by 30% while maintaining NPS of 80+.
* Provided guidance and mentorship to 6+ engineers from junior to staff level in areas such as integrating AI/LLM tooling (Claude, Cursor) and coding agents into development workflows.