• Enhanced legacy codebase stability by implementing new features and resolving high-priority bugs in complex revenue modules; contributed to over 30 production commits while maintaining <90% unit test coverage.

• Expanded and maintained REST and SOAP APIs using Workday’s proprietary programming language XpressO to support cross-functional data sharing in Revenue Management; delivered 6+ service enhancements that enabled better connectivity between internal systems.

• Implemented the Finance Hyper-Automation team’s Evisort integration framework to automate extraction of PDF metadata into Customer Contracts within Workday

• Delivered technical guidance on Apple’s hardware and software ecosystems, breaking down complex product features and service options into clear, accessible solutions tailored to diverse user needs

• Bridged the gap between user experience and technology by actively engaging customers in real-time troubleshooting, onboarding, and feature walkthroughs

• Recognized in 20+ customer satisfaction surveys for consistently demonstrating technical understanding, exceptional communication, and solution-oriented support in high-traffic retail environment

• Rapidly gained proficiency in XpressO, Workday's proprietary programming framework, to facilitate the development, enhancement, and redesign of UI elements for Workday's Financials Revenue solutions

• Successfully refactored, debugged, tested, and improved legacy code while modifying application programs, delivering impactful solutions within tight timeframes

• Assisted customers with hardware support issues between various Apple products and our LINEDOCK through emails and direct video calls to ensure friendly, professional support

• Handled 100% of hardware support issues and reduced average response time for hardware support tickets by over 60%

• Worked remotely with teams across various timezones to ensure efficient SLA procedures