Chapel Hill, North Carolina, United States
Successfully managed daily operations of a busy coffee shop, ensuring smooth workflow and exceptional customer service.
Implemented effective inventory management strategies, reducing waste and optimizing stock levels to meet demand while minimizing costs.
Developed and maintained strong vendor relationships, negotiating favorable terms to maximize profitability.
Supervised a team of 9 employees, providing training, guidance, and performance feedback to ensure high standards of service delivery.
Created and managed employee schedules, balancing staffing needs with budgetary constraints to optimize efficiency and productivity.
Implemented sales strategies and promotions to drive revenue growth, resulting in 11.38$% increase in monthly sales since my onboarding.
Conducted regular financial analysis and budget tracking to monitor expenses and revenue streams, identifying areas for improvement and cost-saving opportunities.
Led team meetings to communicate goals, provide updates, and foster a positive work environment focused on teamwork and collaboration.
Resolved customer complaints and concerns promptly and professionally, ensuring customer satisfaction and retention.
Collaborated with senior management to develop strategic plans and goals for business growth and expansion.