• Oversee the Project Management Support Team (4 project managers) and Tier 2-5 Events Team (1 event lead, 1 event admin, 4 event coordinators), supporting Meta's Physical Security Operations (PSO) organization for the MPK & Bay Area region.

• Designed and executed a structured onboarding and training plan for 2 new project managers within a 6-month period.

• Manage performance, coaching, and professional development of direct reports, fostering a culture of accountability, collaboration, and continuous improvement.

• Track milestones, risks, and dependencies across the regional portfolio (17 projects YTD), maintaining up-to-date records in project management tools and ensuring timely escalation of blockers.

• Identify and implement process improvements that increase operational efficiency, consistency, and scalability across the PSO team.

• Partner with the Tier 2-5 event lead to develop new operational processes and implementation plans with a focus on strengthening documentation and standardizing service delivery.

• Produce executive-facing strategic deliverables including annual strategy decks, project reports, and QBR presentations to support stakeholder alignment and planning cycles.

• Drive change management initiatives, ensuring smooth adoption of new tools, processes, and workflows through clear cross-team communication and implementation planning.

• Conducted annual performance reviews, facilitated growth discussions, and implemented improvement plans for project team members, reallocating projects to balance workloads in response to evolving business needs.

• Collaborated with regional security leadership to develop strategic roadmaps aligning physical security operations with Meta's broader organizational objectives.

• Designed and refined workflows to support organizational changes including team convergence, ensuring seamless integration and enhanced cross-functional collaboration.

• Led continuous improvement initiatives by conducting regular audits of SOPs and workflows, identifying inefficiencies and implementing updates to keep pace with Meta's dynamic operating environment.

• Led the MPK and Bay Area PSO project team in end-to-end project tracking and operational support for the regional PSO organization, maintaining consistent service delivery and client satisfaction.

• Monitored team bandwidth on a weekly basis, proactively realigning workflows and processes in response to evolving business needs, organizational changes, and restructuring.

• Supported regional manager with global project coordination, developing documentation and delivery frameworks and tracking action items to ensure timely milestone completion.

• Provided PSO leadership with project management support, operational analysis, and metrics reporting to inform strategic planning and organizational goal-setting.

• Built a scalable Asana project tracking system from the ground up within 3 months, developing templates, defining workflows, and documenting processes to support 70+ annual projects.

• Supported the budget program by managing purchase order (PO) lifecycles, tracking monthly vendor invoices, and conducting quarterly playbook audits.

• Conducted interviews for the PC III role, participated in hiring decisions, and delivered onboarding and training for new hires on construction project management (new build, tenant improvement, and decommission).

• Completed the 5-month Milestone Leadership Development Program (Aug 2022), applying new leadership skills directly to role and earning a promotion to PS II.

• Managed 20+ complex, multi-phased construction projects through the full project lifecycle, delivering consistent results across new build, tenant improvement, and decommission scopes.

• Consolidated weekly, monthly, quarterly, and annual metrics into stakeholder-facing reports, surfacing team impact, key deliverables, and lessons learned including Bay Area building count, headcount, square footage, and occupancy status.

• Improved the PSO project management team's operational workflow by developing and implementing standard operating procedures, streamlining daily tasks using Meta's internal tools, and aligning with PSO managers and cross-functional partners on project requirements.

• Prepared and distributed project communications including meeting notes, status reports, and risk and dependency tracking to keep stakeholders aligned and action items on track.

• Recognized with the 2021 Excellence Award (Standing Ovation) for contributions beyond role scope, including leading new hire training and development initiatives.