Visual Prototyping has an ongoing collaboration with think modular since February 2021. We have had a number of projects together, ranging from designing their own website to creating educational and resource exchange platforms for various interest groups, such as public institutions and international NGOs.

For this project, Mastercard hired me in order to support one of their clients, Bank Austria with the design of the Consumer Finance Flows. The projects tasks included the management of all mobile and desktop flows for customers and branch employees, close alignment with the italian design team, mentoring of junior designers, setting up prototypes, quantitative and qualitative user testing, ensuring timely and precise localisation in english and german, and last but not least, collaboration with developers and the business stakeholders in order to propose design solutions for emerging needs.

I joined Clariness during a reorganisation phase for the company. My main goal was in a nutshell to organise and build from scratch what was the UX of the existing softwares and help the company move towards a consistent UX and brand.

So my tasks included:

• Design System: studying their existing interfaces and the components they had in Figma and proposing a new Design System that would allow a smooth transition to a better, more consistent UX

• Design Operations: understanding how design and copy tasks are spread across Clariness and identifying possible gaps

• UX Research: conducting interviews with a significant number of internal stakeholders to break knowledge silos and provide relevant information about Clariness processes to IT Team

• Information Visualisation: distilling the results of the internal stakeholder research in comprehensive Service Design Blueprints, including detailed process graphs. The Blueprints are meant to be used in strategic decision making and in general wherever a bird's eye view is required.

I designed the UX concept of the mobile app of ToolSense from scratch, gathering feedback from the team and the customers and coordinated its development with React Native as a Product Owner.

Designed all the screens for desktop and mobile and proposed features for Oraclead, a concept travel agency, project funded by the World Bank.