• Lead a team of sourcing managers and data analysts for on-going operational support

and governance across 40+ delivery centers globally.

• Identified, developed and executed global growth strategies for the Trust & Safety

Outsourcing programs.

• Responsible for all commercial negotiations across content moderation and data

classification programs, expanded the portfolio from 5K to 30K talent globally within 9

months.

• Developed preferred supplier framework and established annual discount model,

resulted in $60MM discount YoY.

• Executed and rolled out new technology infrastructure solution on data security and

management, and reduced deployment cost by more than 50% from supplier proposals.

• Led CRM migration from Microsoft Dynamics to Salesforce platform, successfully

maintain system stability and customer satisfaction above 85% QoQ.

• Defined Alpha support plan and ensured data quality through various UI testing and bug

fixes.

• Implemented new training modules and operation procedures to ensure supplier

support teams are kept up to date on product releases to answer product inquiries.

• Tracked and analyzed top trends from support issues and assisted product engineering

team to prioritize product features and road map.

• Managed relationship between Microsoft and the outsourced vendor teams for the

Display Advertising Platform – Atlas T1 division.

• Provided guidance, feedback, and leadership to drive the vendor teams to achieve

continuous improvement on all operational, quality, and satisfaction metrics.

• Drove performance improvements through mining, compiling, and analyzing

business data to determine whether operational objectives are being met,

(e.g., report development and generation, metrics reporting daily/weekly/monthly,

monthly ops/metrics reviews, internal business reviews, and customer satisfaction

measurements.