I lead product vision, strategy, and roadmap for Coinbase's AI-powered internal agent tooling platform supporting AML, KYC, fraud detection, and CX compliance operations globally. I manage a team of PMs and TPMs and partner closely with engineering, legal, compliance, and operations to ship AI agent workflows that reduce investigation time and drive measurable cost savings at scale.

Sr Product Manager managing the Help center and the Agent experience at Coinbase. Specific focus areas include Search relevancy, Personalization ,improving Self Service for customer support leveraging Content Management, AI / NLP and chatbots.

I drove product strategy and roadmap for Salesforce's Help and Training portal, launching AI/NLP-powered search relevancy, personalization, and chatbot capabilities serving millions of partners and customers. I partnered with engineering, design, and user research to continuously iterate on self-service and case deflection experiences across the support ecosystem.

Manage outcome driven product features across the Help and Training portal for Salesforce from ideation to implementation. Specific areas of focus include Customer Service and Customer Experience, Search and Relevancy , introducing new features leveraging Artificial Intelligence