Building Visa’s single source of device truth to streamline integrations, reduce fraud, and accelerate e‑commerce growth.

• Charter: unify Visa’s device fingerprinting and build an internal device graph that powers global checkout and authorization risk decisions via a single, low‑latency internal API.

• Launched production service with initial clients across multiple regions; establishing platform standards and migration paths for internal product teams.

• Defined and delivered enterprise SLOs for responsiveness and availability; production readiness with RBAC and regional data residency as baseline controls.

• Led a rigorous capability evaluation strategy to integrate high‑quality device signals into consistent, reusable risk outputs.

• Drove privacy‑by‑design and governance: role‑scoped access, data minimization, and residency enforcement to meet Visa global compliance requirements.

Open banking leader at Visa: scaled coverage, strengthened economics, and accelerated customer conversion

• Senior PM for Visa Open Banking (US): owned connectivity (aggregation, account verification, consent orchestration, OAuth) and localized a PSD2 foundation to US open banking and CFPB 1033 readiness; active FDX participant.

• Expanded coverage from zero to ~12,000 FIs (~95% account coverage), supporting early production volumes across a few dozen customers; served enterprise, PSPs, and fintechs.

• Reduced single‑vendor concentration from 100% while managing multi‑million‑dollar annual provider spend; led multi‑provider integrations, SLAs, and compliance with data provider terms; delivered 99.9% uptime.

• Drove double‑digit % conversion uplift by improving error messaging, onboarding flows, and resilience across connectors (mTLS, token flows, scoped data access).

• Partnered with Sales/Partnerships/Legal/Support as an industry expert for complex RFCs and enterprise deals; influenced win themes and technical validation.

• Built and led a cross‑functional team: 1 PM (two promotions), 6 integrations engineers, 1 EM, and 10+ platform engineers.

Drove Plaid’s API/OAuth shift with Top‑10 banks; 30%+ rate‑limit error reduction and legacy deprecation (promoted twice: 2021, 2022)

• Solutions Lead (IC) for Open Finance, owning API‑based data aggregation and Tier‑1 bank connectivity across the U.S.; accountable for secure, compliant data access and program execution.

• Built foundational capabilities for OAuth, consent management, granular data scoping, and credential deletion across Plaid’s Open Banking stack.

• Led integrations and large‑scale migrations with multiple Top‑10 U.S. FIs (Bank of America, Capital One, U.S. Bank, Schwab, USAA), covering tens of millions of users across 8,000+ Plaid‑powered apps.

• Migrated ~30% of Plaid’s business from legacy connections to API/OAuth; drove double‑digit conversion uplifts on each integration and reduced scraping traffic by 30% post‑deprecation.

• Founded a cross‑functional team to optimize asynchronous data retrieval and rate‑limit handling; reduced rate‑limit errors by 30%+ and delivered multi‑million‑dollar infrastructure cost savings after securing CEO‑level sponsorship.

• Established repeatable migration playbooks and operational processes for subsequent FI cohorts; delivered credential deletion attestations and briefed Plaid leadership regularly.

Quovo → Plaid: launched Investments API; scaled coverage to 3,000+ institutions

• Product Manager for Plaid Investments; co-led launch of the Investments API post-Quovo acquisition, scaling to single-digit $M ARR in year one.

• Expanded coverage from 0 to 3,000+ institutions, serving leading consumer fintechs and enterprise financial institutions.

• Shipped event-driven webhooks that cut polling volume by 50%+, simplified integrations, and reduced time-to-live by several weeks; adopted by all initial customers.

• Partnered with Engineering (8 devs + EM), Data/Infra, Finance, Solutions Engineering, and Account Management to align API, billing, and BI during integration.

• Promoted in 2020 to lead technical open finance initiatives for API integrations.