At Salesforce, I was brought on board to elevate the customer experience by enhancing the customer support function and collaborating on customer success strategies, all aimed at driving revenue growth for MuleSoft across EMEA. MuleSoft, known for its powerful integration software, seamlessly connects applications, data, and devices, empowering organizations to unlock their full potential.

ServiceNow brought me on board during its expansion into the United Kingdom when it was a company of just over 200 employees in 2010. Tasked with supporting the launch of its flagship ITSM software in the European market, I worked on multiple technical support related initiatives that built a world-class customer support function, laying the foundation for ServiceNow’s continued growth and success in the region.

Built and managed the Integrations team in EMEA. Led efforts to hire, develop, and build a technical team. Oversaw and participated in Incident, Problem and d Change Management. Cultivated and maintained a culture built on teamwork.

Established and managed the support centre in Amsterdam, Netherlands, leading a team of 10 engineers to deliver exceptional customer service and support.

Optimised resources ensuring every dollar spent contributed to the bottom-line and delivered value to the Customer, providing a strong foundation for steady growth.