Leads CX-CS , Marketplace @Eventbrite | BriteIndia Impact Award

Customer Experience, Trust & Automation Portfolio

Leads Brite Women In Tech, India chapter

Partnered with leadership to establish the Eventbrite India Development Center, serving as the first product hire in the India Marketplace. Scaled the India product function from inception, leading the end-to-end hiring and strategic onboarding of India product leaders while establishing shared standards, mentorship and a vibrant PM community.

Defined the vision and operating model for a cohesive CX, Trust & AI portfolio and leading the teams to support global scale

• Building products that help creators and attendees resolve issues independently, especially in high-volume and time-sensitive scenarios

• Shipped AI-powered support, self-serve and trust experiences that guide users through complex problems with predictable enforcement and human escalation when needed

• Built an AI-assisted enforcement and abuse detection platform replacing manual moderation, integrating multi-channel signals into a centralized, auditable decision engine and reducing enforcement latency to near real-time

• Delivered context-aware customer journeys and tiered support experiences, ensuring users receive help aligned to their situation and needs rather than one-size-fits-all support.

• Work closely with engineering, design, TPM, operations, sales, finance, legal, and leadership to take products from problem framing through delivery, while mentoring PMs along the way.

Improving Customer Experience@Amazon Shopping

| CX India Budding Superstar Award winner

Worked on customer experience products across e-commerce categories, focusing on why customers reached out and how to prevent issues upstream.

Improved post-purchase journeys such as returns and exchanges to make experiences clearer, more predictable, and easier for customers at scale.

Built self-serve and ML-enabled CX solutions to surface systemic customer pain points and reduce unnecessary customer effort across high-volume workflows.

Led internal product initiatives across sales and operations, building tools that improved visibility, forecasting, and leadership decision-making.

Worked at the intersection of business strategy and product execution, partnering cross-functionally in complex operational environments

Microland Above & Beyond Award winner | Young Leader of the Year

1. Identified IoT (Internet of Things) use cases, evaluated the competitive landscape, conducted the need-gap analysis and coordinated with the Solutions team to create customized product pitches

2. Analyzed 220+ National Corporates (NC) across 20+ industries & subindustries for the scope of IoT

3.Devised Go-to Market strategy roadmap to capture new market opportunities in AP&T circle

4.Pitched & negotiated 1 successful deal in 2 months as a self-initiative; Raised 12+ NC opportunities