• Led the design efforts for Maven's flagship products — Maven Dispatch and Inbound.

• Shipped and iterated 20+ features across 4 different products used by 10,000 users every day.

• Pitched UX solutions for complex problem statements to clients by generating detailed interactive prototypes.

• Improved driver UX by slashing the number of clicks by 75% via automatic progression besides manual intervention.

• Drafted product documentation for stakeholders to define requirements and to identify future opportunities.

• Facilitated initiatives with PMs and Engineers to prioritize features and reduce UX debt.

• Conducted field research to elicit qualitative feedback from 9 users from 3 distinct user groups — Planners, Dispatchers, and Drivers to improve existing products and features.

• Collaborated with 3 research scientists to understand the capabilities of the AI Machine learning models and translated them to design an accessibility assistant called ALLY that produces accessible PDFs.

• Conceptualized, designed, and tested design solutions that matched user needs backed by my 2 academic papers.

• Defined UX metrics to quantitatively measure the effectiveness of the design solutions.

• Presented my work on ALLY to various stakeholders including Accessibility experts and Senior Product Managers to build momentum and stakeholder buy-in.

• Contributed to a research submission on the effectiveness of the ALLY prototype for late 2021.

• Lead the product discovery effort with 6 designers and researchers by interviewing 15 SMEs and Data Scientists to elicit contextual insights on data mapping and modeling phases of the knowledge graph creation process.

• Translated research insights from user studies into meaningful action and presented 6 product concepts.

• Designed wireframes and prototypes and moderated 12 usability studies to capture edge cases.

• I conduct qualitative and quantitative studies as a part of my on-going research projects at the TRACE R&D Center. My research emphasis is centered on accessibility and inclusive design.

• Researched on the various technologies and software that helps to markup annotations on a PDF document that helps assistive technologies like screen readers to read a PDF document.

• Screened and recruited participants who are researchers and practitioners in STEM fields to understand the needs to make accessible PDF documents. Performed usability testing on PAVE, a PDF markup tool, analyzed the results and published my work at the Hawaii International Conference for System Science (HICSS 2020).

• Published a paper on gaps in currently available markup tools and the future of markup tools at 10th Cambridge Workshop for Universal Access and Assistive Technologies (CWUAAT)

• Contributed to the design and usability study on assessing the effectiveness of a simplified Microsoft Word ribbons to make it accessible to all.

• Curated the Global Public Inclusive Infrastructure's (GPII) Unified Listing website - a platform that brings together all Assistive Technologies (AT), their accessories from across the world and other Information Communication Technologies (ICT).