New York City Metropolitan Area
• Helped design and launch Credit goals, a new CreditWise feature, and several credit line products
• Collaborated with technology, product, and business teams to uncover customer and business needs, then translated them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience for the credit score tracking app CreditWise, as well as work on their Line management hub of products
• Advocated for the customer through human centered design methods, including: discovery, research, ideation, and user testing
• Proactively offered recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysis