• Received security analyst training from the Information Security Team using Kali Linux, Burp Suite, and the OWASP Juice Shop

• Scanned hosts for open ports using Nmap and other enumeration tools for potential vulnerabilities

• Reported and documented vulnerabilities found, along with the CVE and solutions for network engineers to implement

• Played a critical role in ensuring the smooth operation of applications/microservices and business-to-business operations in PayPal

• Implemented information architecture to develop a new and efficient internal documentation system that received positive feedback and recognition from my cross-functional team

• Developed user support documentation for general information, routine tasks, and step-by-step guides for efficient incident response

• Experience with on-call support using Pager Duty to prevent potential application outages

• Wrote comprehensive post-incident reviews and root cause analysis reports

• Provided merchant support – helped with bug resolutions, integration issues, transaction issues, and general inquiries

• Designed and developed dashboards for data visualization using observability metrics for application components using Kibana and Splunk

• Collaborated with fellow LiveOps team members to implement alerting systems using Splunk and SignalFx

• Worked on existing codebase to implement a new feature to improve monitoring for our components

• Communicated and collaborated daily in a cross-functional team to discuss and analyze live issues to develop and implement solutions

• Ensured accurate data entry into appropriate records and databases

• Handled numerical data accurately and created Excel spreadsheets

• Responded to queries for information and accessed relevant files