Building great experiences for developing agentic systems

• Documented 22 customer personas on a table in Confluence for use across several departments

• Authored 4 Confluence pages detailing high-priority personas in depth

• Identified necessary information to capture for each persona through discussions with target audience

• Conducted 20+ interviews with employees across departments to learn about customers

• Utilized employee customer interactions to inform personas

• Leveraged empathy mappings to fully understand customers and expose less obvious personas

• Analyzed and compiled responses across interviews to create each persona

• Presented personas to entire department

• Authored product requirements document for customer demonstration tool

• Created customer-facing onboarding documentation for said tool

• Organized prioritization of features from a customer perspective

• Outlined release schedule based on engineering constraints and feature priorities

• Designed GUI to create more streamlined product