• Team Building and Development: Built a high-performing product team, onboarding and mentoring new product managers to drive product success. Addressed feature delivery constraints by implementing backfill.

• Product Innovation and Delivery: Contributed to the launch of over seven features, including Dispute Contestation Decision Automation. Filed a patent for a loss mitigation solution.

• Revenue Growth and Customer Retention: Co-led efforts towards a revenue goal for Dispute Automation. Launched key features like Dispute Contestation Decision Automation and another feature resulting in improved customer recovery rates. Secured a $250K contract extension with a key client. Implemented an innovative solution that can help capture $500k additional revenue from a client and a $4M contract.

• Operational Efficiency: Reduced new merchant onboarding time from months to one day by automating contract processes.

• Team Expansion: Expanded the product management team by 60% by hiring and onboarding 7 new members.

• Revenue Generation: Achieved 100% of revenue target through product enhancements and collaboration with sales and support teams.

• Product Delivery and Innovation: Led the delivery of a new Visa feature. Led the development of Dispute Contestation Decision Automation for Uber. Identified a new revenue opportunity by expanding product offerings.

• Product Launch: Launched a fraud protection product, securing $1.24M in contracts from 8 merchants.

Strategic Impact: Led the successful deprecation of legacy risk products across 12.1 million accounts, generating $750k in annual operational savings and reducing risk call wait times by 30%.

• Team Building: Built a cohesive product team, fostering open communication and accountability.

• Leadership Principles: Focused on delivering enduring impact, building the next generation of product managers, learning every day, and working as one team.

• Product Launch and Global Expansion: Successfully launched a fraud protection product in the US, MX, CA, and AU. Expanded the presence of the product by launching it in five EMEA countries. Onboarded approximately 900 new merchants in the five EMEA countries with 93% profit margin.

• Product Delivery: Introduced a new sign-up process for risk products, resulting in 140 daily sign-ups and a 7x increase in sign-ups for a fraud protection product.

• Documentation and Process Optimization: Developed comprehensive product documentation that was deemed exemplary. Improved loss mitigation strategies, enhancing visibility and structure. Documented the deprecation strategy for two legacy products.

• Revenue and Margin Improvement: Improved portfolio losses by 71% and increased revenue by 527%. Guided the team to achieve an 18% positive margin for a fraud protection program.

• Strategic Initiatives: Led the design and documentation of end-to-end flow for a product launch. Led an initiative to unify product onboarding.

• Mentorship and Team Support: Mentored four interns and guided other product managers. Helped in recruiting new hires.

Leveraged product management skills to analyze and recommend out-of-the-box cloud services to improve the Retailer's experience of using Vertex's tax software products.