Spearheading product-led growth, vision, and strategy for PayPal’s Alternative Payment Methods portfolio, driving end-to-end product development from ideation through successful global launches, spanning digital wallets, bank transfers, BNPL, local cards and vouchers across commerce platforms from small businesses to large enterprises.

Led the development of multiple alternative payments platform at PayPal, collaborating with 60+ cross-functional teams to cater to diverse merchant customer segments. Spearheaded the launch of unified and simplified onboarding for PayPal merchants for all APMs.

Responsible for driving the product strategy for creating the best in class online support experience for Dell.com, specifically the online order status and software license and subscriptions management area. Platform integration for Dell and EMC customers, re-platforming and completely transforming the online customer experience of the self-service portals by focusing on continued iterative improvements driven by a combination of qualitative customer assessment, data analytics and quantitative feedback loop

As a consultant for my client (JCPenney), I help in conducting strategic analysis of organizational programs and processes to identify weaknesses, inefficiencies, and opportunities throughout operations. I take the findings of my analytical studies, help the client to implement test protocols and process changes, and leverage technology to increase efficiencies in current operations. I identify potential operational problems and develop multiple actionable options for strategic leaders to mitigate risks and maintain competitiveness. I have integrated software and applications that are used throughout the organization’s eCommerce operations. I have the distinction of leading initiatives that are projected to increase revenues by over $26 million annually thanks to implementing process improvements.

I led the initiative by collaborating with multiple vendors, leveraging agile principles for execution and expanded the feature set through complex API integrations.